Returns & Exchanges

Returns & Exchange Policy

At The Elan Edit, your satisfaction is incredibly important to us. We want you to love your jewellery. That’s why we offer a 30-day money-back guarantee — love it, or return it for a refund within 30 days of receiving your order (excluding shipping costs).

Please note the following:

• Earrings are final sale and cannot be returned or exchanged due to strict hygiene regulations. This applies to all returns, including change-of-mind and withdrawal returns, unless the item is faulty.

• All sale items, including items purchased during promotions or sample sales, are final and not eligible for return, exchange, or refund (except for European Union customers as set by below).

• Items must be returned in original, unworn condition, without scratches or any othwe signs of damage including packaging, to be eligible for a refund.

• The customer is responsible for the cost of return shipping. For change-of-mind returns, the postage is at the customer’s expense and is non-refundable.

How to Initiate a Return

To begin the return process, please email our team at info@theelanedit.com.au with your order number and reason for return.

Once approved, we will provide return instructions. Please note:

• Return shipping costs are the responsibility of the customer and are non-refundable.

• We strongly recommend using a trackable service and secure packaging, as we cannot accept responsibility for items lost or damaged in transit.

After your return is received and approved, we will issue a refund to the value of the returned item (excluding shipping costs) within 5 business days, to your original payment method.

European Union Customers — Right of Withdrawal

If you are ordering from the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order, for any reason.

1. To exercise this right, notify us by email at info@theelanedit.com.au with a clear statement of your decision to withdraw.

2. You must return the item within 14 days of notifying us.

3. The cost of return shipping for a change-of-mind withdrawal is the responsibility of the customer.

4. Once we receive the returned item, we will refund the price of the item and the original standard delivery cost within 14 days.

Please note that for health and hygiene reasons, pierced earrings cannot be returned once the in line with the exemption for sealed hygiene goods under EU consumer law. This does not affect your rights in relation to faulty items.

Faulty Items

While we take great care in quality-checking all pieces, if you receive an item that is faulty or incorrect, please contact us at info@theelanedit.com.au within 30 days of delivery. We will assess the issue and work with you on a resolution.

Your Rights Under the Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major fault, you are entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. If the fault is minor, we may choose to repair, replace, or refund the item.

Jewellery Care & Natural Wear

Our jewellery is crafted from 18K gold PVD-plated stainless steel. With proper care, the plating is designed to be long-lasting. However, natural wear over time, including gradual fading or changes to the plating caused by exposure to water, perfume, lotions, sweat, or general daily wear, is not considered a fault and is not covered by our returns policy. To keep your pieces looking their best, please follow the care instructions provided. If you believe your item has a genuine manufacturing defect, please contact us and we will assess it.

1-Year No-Tarnish Guarantee

We stand behind the quality of our jewellery. All 18K gold PVD-plated stainless steel pieces are covered by our 1-year no-tarnish guarantee. If your item tarnishes under normal wear within 12 months of purchase, we will repair or replace it.

This guarantee covers manufacturing faults in the plating. It does not cover damage caused by misuse, accidental damage, including damage to crystals or natural wear from perfume, lotions, or general daily wear (as outlined above). To make a claim, please email us at info@theelanedit.com.au with your order number and a photo of the item.