Returns & Exchanges

Returns & Exchange Policy

At The Elan Edit, your satisfaction is incredibly important to us. While we do not offer refunds, we are pleased to offer store credit for eligible returns within 7 days of receiving your order (excluding shipping costs).

Please note the following:

• Earrings are final sale and cannot be returned or exchanged due to strict hygiene regulations.

• All sale items, including items purchased during promotions or sample sales, are final and not eligible for return, exchange, or store credit.

• Items must be returned in original, unworn condition, including packaging, to be eligible for store credit.

How to Initiate a Return

To begin the return process, please email our team at info@theelanedit.com.au with your order number and reason for return.

Once approved, we will provide return instructions. Please note:

• Return shipping costs are the responsibility of the customer and are non-refundable.

• We strongly recommend using a trackable service and secure packaging, as we cannot accept responsibility for items lost or damaged in transit.

After your return is received and approved, we will issue a store credit to the value of the returned item (excluding shipping costs).

Faulty Items

While we take great care in quality-checking all pieces, if you receive an item that is faulty or incorrect, please contact us at info@theelanedit.com.au within 7 days of delivery. We will assess the issue and work with you on a resolution.